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Tuesday, October 18

SMB Portal and its Functionality

This topics tell you about the SMB portal and its functionality. By the end of this topic you will be able to list out and explain the various user types for the SMB portal. You will also be able to describe how to obtain a user for the SMB portal and access the SMB portal as well as navigating through it.

The SMB portal is the main support platform for all SAP products including SAP business one. It offers a broad range of functionalities to SAP partners and customers alike. These functions inckude product documentation and service information; support communication with SAP where there is an option to create and track problem related messages ; the ability to access the knowledge database and access SAP notes ; online training and downloading capabilities for upgrade and patches.

When an SAP partner has agreed to sign an agreement , SAP manually enters the partners master data. The partner is being given a partner number, installation number and an email domain. After which the partner then specifies a central contact person at their company. SAP then creates a user with the administration authorization for the central contact person. The central contact person has the authorization to create messages, request licenses, search for notes, request and maintain other users within the company, for accessing the SMB portal. They can also book training. The conformation for this authorization is sent to the central contact person by mail. Once the contact person receives this authorization, they can then use the partner number provided by the SAP to access the SMB portal and hold the authorization of an administrator.

There are three core address links used to access the SMB portal. The first link is SMB. This is the main entry address. It will take you to the home page of the SMB portal. In addition to the SMB quick link there is also a user-admin. This is the address to maintain personal information, add and maintain user authorizations . the third quick link is tcs. This address link is used to create a passport so that the entry into the SMB portal can be made more efficiently. Or that this access can only take place in the work station on which it has been set up. To access any of these quick links, a user id and password is required.

When you enter the SMB portal using any of the above address links, SAP will distinguish between three different authorization levels or user types. These are the info user, the support user and the administrator. The info user has the display authorization on the SMB portal only. They can use the SMB portal to get the latest information about SAP business one. In addition to the display authorization, the support user is also authorized to use the support functions on the SMB portal, such as requesting licenses and creating new messages. Finally in addition to the authorizations of a support user, users with an administrators authorization can also request new users and maintain their data, manage authorizations , reset password and maintain email domains. Furthermore all three users can maintain their own personal data, display their own authorizations and change their own password. Now lets see how to log in and navigate in the SMB portal.

Now we will know how to log in and navigate in the SMB portal by this demonstration. In the address field of the browser, we enter immediately a log in box appears. Here we enter our eight digit S user number and the associated password. Then we click ok. Now we are taken in to the home page of SMB portal. In the centre of the page we have featured news items. Below that we have the latest events. To the right of this screen is your opportunity for feedback. You can request new content that can be available, or just feedback on the general usability of the application.and if you wish to subscribe to new letters, you can do that. To maintain passwords go to the my profile. And in the inbox you will receive all of the SAP messages, support and other product related enquiries. On the left we see all one click services. Here we can order SAP, download upgrades and patches, or we could request license keys. If we now go across the tabs on the top, we can get to our solutions button. This gives us a detailed information about all of our products, including installation and upgrade information. If we now go to the tab solution development, we can find information about the APIs. For business one, we can look in the software development kit. And here is the information which comes on the two APIs. On the marketing and sales, we can see that we have a media link for ordering business one. We also can download the latest sales information and also use the opportunity management and the resource tools. Under education we have access to a whole series of online and classroom training material. If you click on the online training material button, we see a link through to the online learning products. Will cover these later in more detail. Under the classroom training link we see a list of all the classroom training. Here we can download the classroom content. We could also go to the training catalogue and book on to a course. One of the most important links is the services and support. Here we can search the notes database , create new messages, and download patches and upgrades. Finally the partnering with SAP will take us through the general partner contracts and information. We also have some country specific links and quick links described at the top of the screen.

You have now completed the topic on the SMB portal. You are now able to list and explain the various user types of SMB portal. You are also able to explain how to get a user for the SMB portal, access the portal and navigate within it.

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