Showing posts with label SMB portal. Show all posts
Showing posts with label SMB portal. Show all posts
Tuesday, October 18
SMB Portal and its Functionality
This topics tell you about the SMB portal and its functionality. By the end of this topic you will be able to list out and explain the various user types for the SMB portal. You will also be able to describe how to obtain a user for the SMB portal and access the SMB portal as well as navigating through it.
The SMB portal is the main support platform for all SAP products including SAP business one. It offers a broad range of functionalities to SAP partners and customers alike. These functions inckude product documentation and service information; support communication with SAP where there is an option to create and track problem related messages ; the ability to access the knowledge database and access SAP notes ; online training and downloading capabilities for upgrade and patches.
When an SAP partner has agreed to sign an agreement , SAP manually enters the partners master data. The partner is being given a partner number, installation number and an email domain. After which the partner then specifies a central contact person at their company. SAP then creates a user with the administration authorization for the central contact person. The central contact person has the authorization to create messages, request licenses, search for notes, request and maintain other users within the company, for accessing the SMB portal. They can also book training. The conformation for this authorization is sent to the central contact person by mail. Once the contact person receives this authorization, they can then use the partner number provided by the SAP to access the SMB portal and hold the authorization of an administrator.
There are three core address links used to access the SMB portal. The first link is SMB. This is the main entry address. It will take you to the home page of the SMB portal. In addition to the SMB quick link there is also a user-admin. This is the address to maintain personal information, add and maintain user authorizations . the third quick link is tcs. This address link is used to create a passport so that the entry into the SMB portal can be made more efficiently. Or that this access can only take place in the work station on which it has been set up. To access any of these quick links, a user id and password is required.
When you enter the SMB portal using any of the above address links, SAP will distinguish between three different authorization levels or user types. These are the info user, the support user and the administrator. The info user has the display authorization on the SMB portal only. They can use the SMB portal to get the latest information about SAP business one. In addition to the display authorization, the support user is also authorized to use the support functions on the SMB portal, such as requesting licenses and creating new messages. Finally in addition to the authorizations of a support user, users with an administrators authorization can also request new users and maintain their data, manage authorizations , reset password and maintain email domains. Furthermore all three users can maintain their own personal data, display their own authorizations and change their own password. Now lets see how to log in and navigate in the SMB portal.
Now we will know how to log in and navigate in the SMB portal by this demonstration. In the address field of the browser, we enter www.service.sap.com/smb. immediately a log in box appears. Here we enter our eight digit S user number and the associated password. Then we click ok. Now we are taken in to the home page of SMB portal. In the centre of the page we have featured news items. Below that we have the latest events. To the right of this screen is your opportunity for feedback. You can request new content that can be available, or just feedback on the general usability of the application.and if you wish to subscribe to new letters, you can do that. To maintain passwords go to the my profile. And in the inbox you will receive all of the SAP messages, support and other product related enquiries. On the left we see all one click services. Here we can order SAP, download upgrades and patches, or we could request license keys. If we now go across the tabs on the top, we can get to our solutions button. This gives us a detailed information about all of our products, including installation and upgrade information. If we now go to the tab solution development, we can find information about the APIs. For business one, we can look in the software development kit. And here is the information which comes on the two APIs. On the marketing and sales, we can see that we have a media link for ordering business one. We also can download the latest sales information and also use the opportunity management and the resource tools. Under education we have access to a whole series of online and classroom training material. If you click on the online training material button, we see a link through to the online learning products. Will cover these later in more detail. Under the classroom training link we see a list of all the classroom training. Here we can download the classroom content. We could also go to the training catalogue and book on to a course. One of the most important links is the services and support. Here we can search the notes database , create new messages, and download patches and upgrades. Finally the partnering with SAP will take us through the general partner contracts and information. We also have some country specific links and quick links described at the top of the screen.
You have now completed the topic on the SMB portal. You are now able to list and explain the various user types of SMB portal. You are also able to explain how to get a user for the SMB portal, access the portal and navigate within it.
The SMB portal is the main support platform for all SAP products including SAP business one. It offers a broad range of functionalities to SAP partners and customers alike. These functions inckude product documentation and service information; support communication with SAP where there is an option to create and track problem related messages ; the ability to access the knowledge database and access SAP notes ; online training and downloading capabilities for upgrade and patches.
When an SAP partner has agreed to sign an agreement , SAP manually enters the partners master data. The partner is being given a partner number, installation number and an email domain. After which the partner then specifies a central contact person at their company. SAP then creates a user with the administration authorization for the central contact person. The central contact person has the authorization to create messages, request licenses, search for notes, request and maintain other users within the company, for accessing the SMB portal. They can also book training. The conformation for this authorization is sent to the central contact person by mail. Once the contact person receives this authorization, they can then use the partner number provided by the SAP to access the SMB portal and hold the authorization of an administrator.
There are three core address links used to access the SMB portal. The first link is SMB. This is the main entry address. It will take you to the home page of the SMB portal. In addition to the SMB quick link there is also a user-admin. This is the address to maintain personal information, add and maintain user authorizations . the third quick link is tcs. This address link is used to create a passport so that the entry into the SMB portal can be made more efficiently. Or that this access can only take place in the work station on which it has been set up. To access any of these quick links, a user id and password is required.
When you enter the SMB portal using any of the above address links, SAP will distinguish between three different authorization levels or user types. These are the info user, the support user and the administrator. The info user has the display authorization on the SMB portal only. They can use the SMB portal to get the latest information about SAP business one. In addition to the display authorization, the support user is also authorized to use the support functions on the SMB portal, such as requesting licenses and creating new messages. Finally in addition to the authorizations of a support user, users with an administrators authorization can also request new users and maintain their data, manage authorizations , reset password and maintain email domains. Furthermore all three users can maintain their own personal data, display their own authorizations and change their own password. Now lets see how to log in and navigate in the SMB portal.
Now we will know how to log in and navigate in the SMB portal by this demonstration. In the address field of the browser, we enter www.service.sap.com/smb. immediately a log in box appears. Here we enter our eight digit S user number and the associated password. Then we click ok. Now we are taken in to the home page of SMB portal. In the centre of the page we have featured news items. Below that we have the latest events. To the right of this screen is your opportunity for feedback. You can request new content that can be available, or just feedback on the general usability of the application.and if you wish to subscribe to new letters, you can do that. To maintain passwords go to the my profile. And in the inbox you will receive all of the SAP messages, support and other product related enquiries. On the left we see all one click services. Here we can order SAP, download upgrades and patches, or we could request license keys. If we now go across the tabs on the top, we can get to our solutions button. This gives us a detailed information about all of our products, including installation and upgrade information. If we now go to the tab solution development, we can find information about the APIs. For business one, we can look in the software development kit. And here is the information which comes on the two APIs. On the marketing and sales, we can see that we have a media link for ordering business one. We also can download the latest sales information and also use the opportunity management and the resource tools. Under education we have access to a whole series of online and classroom training material. If you click on the online training material button, we see a link through to the online learning products. Will cover these later in more detail. Under the classroom training link we see a list of all the classroom training. Here we can download the classroom content. We could also go to the training catalogue and book on to a course. One of the most important links is the services and support. Here we can search the notes database , create new messages, and download patches and upgrades. Finally the partnering with SAP will take us through the general partner contracts and information. We also have some country specific links and quick links described at the top of the screen.
You have now completed the topic on the SMB portal. You are now able to list and explain the various user types of SMB portal. You are also able to explain how to get a user for the SMB portal, access the portal and navigate within it.
Architecture of SAP Business One Application
The business one application is based on a client server architecture. The server runs either on Microsoft SQL server 2000 or IBM DB2 or as a central data repository. Most of the applications relies on the client. This is what is called a fat client. This mean the processing is carried out locally and largely independent of the server performance. SAP offers a software development kit for SAP business one. You can use this kit to add your own functions in visual basic, C, C ++ and java. The SDK runs either on the server or the client depending on its purpose. An integration toolkit provided the interface to convert data from SAP business one to XML based on the SOAP 1.1 protocol. Data can be read from the database using the standard ODBC interface of the sequel server. SAP business one is shaped with the business manager and two services, one for the sending of emails , faxes and sms and one for backing up of the SAP database. SAP business one also provides innovative customization options which means it can be easily tailored, using of tables and formatted searches. Country versions are separately being developed for the specific country specific requirements and many of these are already available. The usual interface is already being translated into major languages and users can switch between the languages they need.
To enhance the SAP business one functionality SAP provides the software development kit. This consists of the following interfaces, the data interface application programming interface and the user interface application programming interface. These provide direct Read and write access to SAP business one related objects Independent of the SAP business one client. The data interface API allows you to integrate to non-SAP systems. In this case the user interface of the external system is not integrated into the business one client. Never the less , the external system still accesses the same database as business one and executes the same application logic. This ensures that the data remains consistent. The data interface API provides a library of component object module. This means that the programming language must support comp. SAP supports visual basic, C and C++ .however you can also use the data interface API for the JAVA applications. The user interface API provides access to the screen elements of the business one client so that you can develop additional functions and integrate them fully into SAP business one’s user interface. Events on the user interface trigger the processing of the screen data for the additional functions.
The SAP add-ons for the SAP business one are add-on applications that SAP have developed by themselves to enhance the functionality of the core SAP business one product. The SAP add-ons with business one are delivered on a separate CD and must be stored separately from the main application. You can choose which add-on you want to use and only install the necessary ones. The SAP add-ons for business one are based on the SDK. Most of the SAP add-ons for business one are relevant globally, but there are also some that are targeted for special countries or special reasons. The SAP add-ons are – data tarasfer workbench, support tools( earlywatch alert, support desk), fixed assets, MS outlook integration, business configuration sets, payement engine, advance layout designer , intercompany transactions and intrastate( europian union).
SAP business one is ideal for small subsidiaries of global companies or trading partners of global companies who run SAP business suite, where the global company may use the SAP business suite and the trading companies or subsidiaries maybe too small for using an SAP business suite installation or client. With the many country versions of the SAP business one , the global company can use it with all smaller subsidiaries around the world. Thus avoiding separate IT decisions and boarding of different IT knowledge in every country . Furthermore the global company can use the integration between SAP business one and the SAP business suite. The level of integration between business one and business suite essentially depends on the requirements of the corporate group. Potential scenarios range form simple data integration to entire business process integration which can even include business partners. To enable consolidated reporting of the data of all the companies , ERP systems, including business one systems. You upload directly the required data into an SAP business information warehouse. To get a better view of the whole data in the operating systems or the subsidiaries using business one ,you can use an SAP enterprise portal which directly links to the subsidiary systems, to enable data exchange between ERP systems including business one and to build business processes across enterprise boundaries, you can use the SAP netweaver infrastructure. These three levels of integration is all compatible with the SAP business suite.
Your best source of information regarding SAP business one is the SMB portal. You need to be an SMB partner or customer or employee of SAP to access the SMB portal. Use the quicklink- smb to go to the SMB portal. From here you can navigate to different areas that provide information about solutions, solutions development , service support, education, partnering with SAP, marketing and sales. The SAP service market place or the SMB portal is discussed in more detail in later articles.
To enhance the SAP business one functionality SAP provides the software development kit. This consists of the following interfaces, the data interface application programming interface and the user interface application programming interface. These provide direct Read and write access to SAP business one related objects Independent of the SAP business one client. The data interface API allows you to integrate to non-SAP systems. In this case the user interface of the external system is not integrated into the business one client. Never the less , the external system still accesses the same database as business one and executes the same application logic. This ensures that the data remains consistent. The data interface API provides a library of component object module. This means that the programming language must support comp. SAP supports visual basic, C and C++ .however you can also use the data interface API for the JAVA applications. The user interface API provides access to the screen elements of the business one client so that you can develop additional functions and integrate them fully into SAP business one’s user interface. Events on the user interface trigger the processing of the screen data for the additional functions.
The SAP add-ons for the SAP business one are add-on applications that SAP have developed by themselves to enhance the functionality of the core SAP business one product. The SAP add-ons with business one are delivered on a separate CD and must be stored separately from the main application. You can choose which add-on you want to use and only install the necessary ones. The SAP add-ons for business one are based on the SDK. Most of the SAP add-ons for business one are relevant globally, but there are also some that are targeted for special countries or special reasons. The SAP add-ons are – data tarasfer workbench, support tools( earlywatch alert, support desk), fixed assets, MS outlook integration, business configuration sets, payement engine, advance layout designer , intercompany transactions and intrastate( europian union).
SAP business one is ideal for small subsidiaries of global companies or trading partners of global companies who run SAP business suite, where the global company may use the SAP business suite and the trading companies or subsidiaries maybe too small for using an SAP business suite installation or client. With the many country versions of the SAP business one , the global company can use it with all smaller subsidiaries around the world. Thus avoiding separate IT decisions and boarding of different IT knowledge in every country . Furthermore the global company can use the integration between SAP business one and the SAP business suite. The level of integration between business one and business suite essentially depends on the requirements of the corporate group. Potential scenarios range form simple data integration to entire business process integration which can even include business partners. To enable consolidated reporting of the data of all the companies , ERP systems, including business one systems. You upload directly the required data into an SAP business information warehouse. To get a better view of the whole data in the operating systems or the subsidiaries using business one ,you can use an SAP enterprise portal which directly links to the subsidiary systems, to enable data exchange between ERP systems including business one and to build business processes across enterprise boundaries, you can use the SAP netweaver infrastructure. These three levels of integration is all compatible with the SAP business suite.
Your best source of information regarding SAP business one is the SMB portal. You need to be an SMB partner or customer or employee of SAP to access the SMB portal. Use the quicklink- smb to go to the SMB portal. From here you can navigate to different areas that provide information about solutions, solutions development , service support, education, partnering with SAP, marketing and sales. The SAP service market place or the SMB portal is discussed in more detail in later articles.
Subscribe to:
Posts (Atom)