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Monday, September 2

Merge Id, Merge priority and can be merged properties of PCD objects

Merge Id, Merge priority and can be merged properties of PCD objects normally come to use when we implement business packages. Buisiness packages contain roles, worksets, pages, iviews, folders etc. It may happen that multiple business packages contain the same workset. When those business packages are deployed onto portal and roles are assigned to users it may happen that same workset is assigned twice or than twice to the same user or to the same group. for example

business package B1 has workset W1 and W2. Business package B2 has worksets W1 and W3. Also B1 has roles R1 and R2. R1 contain worksets W1 and W2. R2 contain W3 and W4. Business package B2 has roles R3 and R4. R3 contain worksets W1 and W3

How to setup a support desk scenario on portal

Once a support desk scenario is established for portal, end users can raise support tickets and the tickets go and sit in the solution manager system. But before we go ahead and setup a support desk scenario for portal, we need to make sure that solution manager is installed and support desk plugin is installed  in it. Solution manager system is added in the portal system landscape using the system landscape directory. User mapping between portal solman system is done. The user in solman system using which user mapping has been done must have suffisient rights in solman system to open support tickets.
Once these prerequisites are met, create the support iview and attach it to the iviews on which you want support iview to appear. Configure your iviews to display “report a problem” option in the options menu. Follow below steps to do all these actions.
1.     In top-level navigation, choose   Content Administration  Portal Content  .
2.     In the context menu of the relevant folder and choose   New  iView  to launch the iView wizard.
3.     In the Source Type step, select Portal Component, and choose Next.
4.     In the Portal Archive Selection step, select, and choose Next.
5.     Select the EPSolman portal component, and choose Next.
6.     Fill out the general iView properties and choose Next.
7.     Choose Finish.
8.     Select Open the object for editing.
9.     In the Property Editor, choose the Show All property category.
10.  Maintain the following properties:
o    R/3 Installation Number of the Solution ManagerThis can also be the SAP NetWeaver Portal installation number. This number is provided by SAP.o    Portal DBMS short nameo    Portal DBMS releaseo    Valid R/3 connection in jcoDestinations.xml in the Portal System LandscapeThis is usually the system alias that you defined for the Solution Manager system in the system landscape.o    Target R/3 Solution Manager versionRelease of the Solution Manager system.o    System ID of the Portal (optional)
11.  Assign the Report a Problem iView to a role corresponding to your Support Desk scenario.
12.  Optional: You can add an item to the Options menu that enables portal users to access the Report a Problem iView. You can add the option to thePage Title Bar in the framework page, or directly to the tray of specific iViews.
o    To add the Report a Problem option directly to the tray of any iView:
1.     Open the relevant iView in the Property Editor.
2.     From the Property Category dropdown list, select Appearance – Tray.
3.     In the Show ‘Report a Problem’ Option property, select Yes.
o    To add the Report a Problem option to the Page Title Bar:
1.     Open the framework page in the Page editor.
2.     Select the Page Title Bar iView and choose Properties.
3.     In the Property editor, from the Property Category dropdown list, select Appearance.
4.     In the Show ‘Report a Problem’ Option property, select Yes.